AI & Technology

The Best Use of AI in Operations Is Structure

By Max Ottesen

Illustration for The Best Use of AI in Operations Is Structure

A common operating record should make local exceptions easier to explain.

EXECUTIVE ANALYSIS | H. Max Ottesen

AI-generated conceptual editorial illustration. Fictional people and setting; not documentary evidence. Conceptual illustration of warehouse, maintenance and field-service sites connected to a shared review table.

What should stay consistent across a warehouse network, and what should remain local? That is the question I would settle before building an AI assistant. A shared form is useful only if it captures the decisions people actually need to make.

“Best” in this headline expresses an operating priority, not a research ranking of every possible AI application. The proposal is to establish usable structure before expanding automation.

Define the shared record

For a late outbound order, I would want the commitment, current status, supporting evidence, owner and next review point. Local teams should also be able to explain a circumstance the standard categories miss. A forced category can conceal uncertainty just as easily as free text can conceal inconsistency.

AI could be tested as an aid to preparing the daily review. Begin with source records and allow the assistant to draft a summary of unresolved questions. Keep verified fields separate from generated interpretation. NIST’s framework treats accountability and context as part of AI risk management. [1]

Scale does not remove local judgment

My approved Career Vault records responsibility at PetroChoice / MOOVE involving approximately 500 fleet units and 52 warehouse locations, with operating coordination across 52 warehouse leaders in a 950-plus-employee organization. It does not say all those employees reported directly to me. This is a Vault-supported scope statement, not independently audited staffing data. [2]

That background informs my preference for a common operating language. It does not establish that identical workflows fit every site, or that AI produced any historical result. I would preserve a local escalation path for unusual equipment, customer requirements and uncertain records.

Build one review process first

Choose one decision type at one location. Agree on definitions, record the existing workload and identify who may change the underlying status. Then compare manual preparation with the assisted version. Ask supervisors to record corrections rather than quietly repairing every output.

Measure completeness and review effort together. A fuller report that takes longer to check may still be useful for a high-risk decision, but that tradeoff should be explicit. Conversely, more populated fields do not prove better management information.

OSHA’s warehouse guidance identifies physical hazards that require appropriate operating controls. [3] My recommendation is to keep safety authority with the trained, accountable process. A shared reporting format should help expose an unresolved check; it should not allow a model to approve it.

Keep the structure useful

Review categories after the pilot. Retire fields nobody uses. Investigate patterns in “other” responses. Preserve evidence of a genuine local exception instead of treating deviation as failure by definition.

The structure I would build is deliberately modest: enough shared information to make a decision reviewable, enough local context to make it sensible, and a clear person responsible for the next step. AI deserves a place only if it helps maintain that standard.

SOURCES & EVIDENCE

[1] Elham Tabassi / NIST (2023-01-26). Artificial Intelligence Risk Management Framework (AI RMF 1.0). https://nvlpubs.nist.gov/nistpubs/ai/NIST.AI.100-1.pdf. Locator: NIST AI 100-1, Core, sections 5.1–5.4. Supports: Accountability and context in AI governance. Limitations: A governance framework, not evidence that a proposed operating tool improves results. Checked: 2026-10-17.

[2] H. Max Ottesen (2026-10-15). Executive Career Vault and Resume Rules. CAREER_VAULT_SOURCE.pdf, Version 3 Final, sections 5–7, pp. 2–4. Locator: CAREER_VAULT_SOURCE.pdf, Version 3 Final, sections 5–7, pp. 2–4. Supports: The exact operating scale and reporting distinction. Limitations: Verified against the governing Vault only. Employer records, underlying calculation definitions and independent audit evidence were not supplied. Checked: 2026-10-17.

[3] Occupational Safety and Health Administration (Undated live page; accessed 2026-10-17). Warehousing — Hazards and Solutions. https://www.osha.gov/warehousing/hazards-solutions. Locator: Forklift Operation, Other Considerations, and loading dock guidance. Supports: Warehouse physical hazard context. Limitations: Hazard guidance, not a site-specific safety assessment or proof of AI effectiveness. Checked: 2026-10-17.

HOW THE CONCLUSION WAS REACHED

The career record provides experience relevant to multi-site coordination; risk and safety guidance provide constraints. The proposed shared record is a management design judgment. The sources do not establish it as the universally best AI use.

LIMITATIONS

No multi-site pilot or local workflow evidence was supplied. Scale is supported only by the approved Vault. Local differences and the cost of maintaining common definitions could outweigh standardization gains.

© 2026 H. Max Ottesen. All rights reserved.

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